Frequently Asked Questions
My package states that I won cash to cover my travel expenses. How can I get the money?
The sum will be transferred to the poker room account in which you won your package.
What if I cannot/choose not to attend the event? Can I sell my package? Can a friend take my place?
As per our Terms&Conditions, no part of your package is exchangeable/transferable/refundable for cash. If you cannot attend, the package will be given to the second place finisher.
Who books my flights?
You are responsible to book your own flights. PokerNews will arrange your hotel accommodation and Event entry/entries.
What if I decide to change my travel dates?
We cannot guarantee you a room at the King’s Hotel outside your package dates. Should you wish to stay longer/arrive earlier, you will need to source your own accommodation.
Are meals included in the accommodation?
No, your accommodation only covers your room. You will be responsible for covering any incidentals throughout your stay. During the PokerNews Cup, however, the King’s Casino offers a free all-you-can-eat buffet to all players.
Does the King’s Hotel have a restaurant and bar?
Yes, the King’s Hotel hosts a very popular à la carte restaurant, a cozy bar open 24/7, and a free-of-charge all-you-can-eat buffet.
Will my hotel room have Internet access?
Yes, all the rooms at the King's Hotel have WiFi Internet access. WiFi connection is also available in all common areas of the hotel, the bar, and the casino.
What are the King’s Hotel check in and check out times?
Check in is at 2:00 p.m. and check out is at 11:00 a.m.
Will a credit card be required at check in?
Yes, as hotel policy, a credit card is required upon check in to guarantee all incidentals. If you do not charge anything to your room, do not purchase anything, etc. - the hotel will not charge anything to your card.
My flight arrives late the day I am due to check in, what should I do?
This will not be a problem, but you must notify the hotel.
Will there be a shuttle bus to pick us up from the airport?
No, you will need to make your way to the hotel from the airport yourself. You are free to contact the King’s Casino to arrange that. Give them a call +420 374 616 050 or email [email protected] to book your shuttle.
My flight departs at night and I have to check out of the hotel that morning, is there somewhere I can store my bags?
Yes, the King's Hotel provides a luggage storage service available at no cost to you. Please speak to Reception when you check in and they can provide you with further information. This will enable you to leave your bags while you do a bit more sightseeing before having to depart to the airport.
How do I collect my Event entry/entries?
Further information will be provided when you meet us at the hotel (Dates and times will be provided to you via email at a later date).
Will the poker rooms be sending clothing?
Not all poker rooms send clothing, however, should yours decide to send merchandise, that will be provided to you when you meet with us.
Will I be required to wear the clothing?
YES, you must wear the poker room clothing when playing in all events included in your package or in all events for which you have been sponsored by the poker room. There is no exception to this.
What is King's Casino's dress code?
No slippers/bare feet/singlets allowed.
What will the weather be like in Rozvadov during the PokerNews Cup?
August is summer time in Rozvadov and the weather is great during that time of the year, with an average minimum of 11 a maximum of 23 Degrees Celsius.
I'd like to do a bit of sightseeing in between my time at the tables, how can I obtain further information?
Your Welcome Packs will include a map of Rozvadov. The hotel can also help you to organize tours, find tourist booths, visitor contacts, public transport information and main city attractions.
What else can I play at King’s?
The King’s Casino offers a lot more than just poker. If you like slots, blackjack, roulette, and other table games - check out this article about all the great games available on the casino floor.