Frequently Asked Questions
My package states that I won cash to cover my travel expenses. How can I get the money?
The sum will be transferred to the poker room account in which you won your package.
What if I cannot/choose not to attend the event? Can I sell my package? Can a friend take my place?
As per our Terms & Conditions, no part of your package is exchangeable/transferable/refundable for cash. If you cannot attend, the package will be given to the second place finisher.
Who books my flights?
You are responsible to book your own flights. PokerNews will arrange your hotel accommodation and Event entry/entries.
What if I decide to change my travel dates?
We cannot guarantee you a room at the Borgata outside your package dates. Should you wish to stay longer/arrive earlier, you will need to source your own accommodation.
Are meals included in the accommodation?
No, your accommodation only covers your room. You will be responsible for covering any incidentals throughout your stay. During the PokerNews Cup, however, the Borgata offers a free all-you-can-eat buffet to all players.
Does the Borgata have a restaurant and bar?
Yes, the Borgata hosts 5 fine dining restaurants, a slate of casual dining options, multiple bars open 24/7, and an all-you-can-eat buffet. On top of that, there's a lower level food court with seven eateries, and one option in the Water Club lobby. Many of these locations offer extended hours to cater to patrons of the casino, which operates 24/7.
Will my hotel room have internet access?
Yes, as part of the resort fee all guests have a seamless basic WiFi connection throughout the property.
What are the Borgata's check in and check out times?
Check-in begins at 4:00 pm Monday-Saturday, 5:00 pm on Sunday. Check-out is required by 11:00am.
Early check-ins and late check-outs are based on the availability of the hotel. Please check with the Front Desk at the time of your arrival to determine if a room is available. Our Bell Staff will be happy to hold your luggage until your room is available. Before retiring for the night please press the Front Desk button on your telephone to determine if a late check is available.
Will a credit card be required at check in?
Yes, a major credit card is required at the time of check-in. Your credit card will be authorized for $150 for each night of your stay to care for any incidentals that you may charge back to your room such as dining or spa services.
My flight arrives late the day I am due to check in, what should I do?
This will not be a problem, but you must notify the hotel.
Will there be a shuttle bus to pick us up from the airport?
No, you will need to make your way to the hotel from the airport yourself.
How do I collect my Event entry/entries?
Further information will be provided when you meet us at the hotel (Dates and times will be provided to you via email at a later date).
Will the poker rooms be sending clothing?
Not all poker rooms send clothing, however, should yours decide to send merchandise, that will be provided to you when you meet with us.